44bet's Privacy Policy
This policy clearly describes how your personal information is collected, stored, used, and kept secure.
Last updated: January 202644bet is a safe and reliable online betting and casino platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy ("Policy") describes how 44bet collects your information, why it is collected, how it is used, and under what circumstances it may be shared with third parties.
By using our website or services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services and contact us.
This Policy applies only to the 44bet platform. Third-party websites or services are governed by their own privacy policies, and 44bet bears no responsibility in those cases.
What information we collect
1.1 Registration and identity information
When opening an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport number (for identity verification)
- Username and encrypted password
- Residential address
1.2 Financial information
For processing transactions, we collect:
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amounts and dates
We never collect or store your full bank card number or mobile banking PIN.
1.3 Technical and usage information
When you use our platform, the following information is collected automatically:
- IP address and device identifier information
- Browser type and operating system information
- Browsing patterns on the platform and session duration
- Information collected through cookies and similar tracking technologies
- Login and logout times and dates
How we use your information
2.1 Service operation and improvement
44bet uses your information for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Providing customer support and resolving issues
- Testing and improving platform performance
- Developing new features and services
2.2 Security and fraud prevention
We use your information to ensure the security of the platform:
- Detecting and preventing unauthorized account access
- Identifying fraudulent transactions
- Anti-money laundering (AML) verification
- Age verification — only accounts for users aged 21 or older are approved
2.3 Communication and notifications
With your consent, we may contact you regarding the following:
- Important account-related notifications (transaction confirmations, password changes)
- Information about new bonuses and promotions
- Notifications about changes to platform policies
- Customer service follow-ups
You can unsubscribe from marketing communications at any time. However, important account-related notifications cannot be turned off.
Information sharing and disclosure
3.1 Third-party service providers
44bet uses certain trusted third-party services that help operate our platform. These parties are provided only the information necessary to perform their specific services:
- Payment processors (bKash, Nagad, Rocket, and banking partners)
- Identity verification service providers
- Data analytics and cybersecurity service providers
- Customer support technology providers
All of these partners operate under strict confidentiality agreements and may not use your information for any other purpose.
3.2 Legal obligations
In the following circumstances, we may be legally required to disclose information:
- When required by a court order or valid legal process
- When needed to assist with an investigation by authorities
- In investigations related to money laundering or fraud
- In emergency situations involving public safety
3.3 What we do not do
44bet confirms that:
- We never sell your information to third parties for commercial purposes
- We do not share your personal information with advertisers
- We do not share information with unnecessary third parties without your consent
Cookies and tracking technologies
4.1 What cookies are and why they are used
Cookies are small text files stored on your device. 44bet uses cookies for the following purposes:
- To keep your login session active (essential cookies)
- To remember your preferences and settings
- To analyze platform performance
- To ensure security protection
4.2 Cookie control
You can manage cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly, particularly for login and transactions.
The method for managing cookies varies by browser. Detailed instructions can be found in your browser's help section.
Data security measures
SSL encryption
All data transfers on our platform are secured through SSL (Secure Socket Layer) encryption. You can confirm this by looking for "https" and the lock icon in your browser's address bar.
Secure servers
Your information is stored on high-security servers. Only authorized staff can access this information, and a record of every access is maintained.
Two-factor authentication
We offer Two-Factor Authentication to protect your account. Keeping it enabled significantly reduces the risk of unauthorized access.
Password protection
Your password is never stored in plain text. Instead, a strong hashing algorithm is used, so even our staff cannot see your password.
No method on the internet is 100% secure. We therefore advise you to change your password regularly, not share it with anyone, and notify us immediately if you notice any suspicious activity.
Data retention period
6.1 Information for active accounts
We will retain your information for as long as your account remains active. Deleting information while the account is active is not possible, as it is required for service operation and fulfilling legal obligations.
6.2 After account closure
Even after an account is closed, some information is retained for a specified period:
- Transaction records: for the period required by legal obligations
- Identity verification documents: for fraud prevention and legal requirements
- Support communication records: for as long as needed for dispute resolution
Information that is no longer needed is deleted securely.
Your rights
As a 44bet user, you have the following rights over your personal information:
Right of access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.
Right to correction
If your information is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting our support team.
Right to object to processing
You can object to the processing of your information for marketing communications and unsubscribe.
Right to close your account
You can request to close your account at any time. However, some information will be retained for a specified period to meet legal obligations.
To exercise any of the above rights, please contact our support team. We will process your request in a timely manner.
Protection of minors
44bet is a platform for users aged 21 or older only. We do not knowingly collect or store personal information from any minor.
Age verification is mandatory at registration. If we become aware that a minor is using our platform, their account will be closed immediately and all collected information will be deleted.
If you believe a minor is using our platform, please notify us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy changes and updates
44bet reserves the right to change, amend, or update this Privacy Policy at any time. For significant changes, we will notify you by email or through an in-platform notification.
The last updated date of this Policy will be noted at the top of the page. Continued use of our platform after any changes will be considered as your acceptance of the updated Policy.
If you do not agree with a policy change, please contact our support team and request that your account be closed.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights regarding your information, we are always ready to hear from you.
Email: [email protected]
24/7 Live Chat — log in to the platform and reach us directly
Support available in: both Bengali and English
Our support team is always here for you. Any privacy-related request will be handled as quickly as possible.